Contact Centre Applications

Cisco Unified Contact Center products enable highly available and sophisticated customer interaction management. Cisco Unified Contact Center Express offers single site, non redundant support for up to 300 agents. Cisco Unified Contact Center Enterprise offers multi-site, redundant support for up to 6000 agents.

Additional add-on components can be used to provide additional functionality such as the delivery of IVR applications, XML speech self service portals and call centre reporting.